amazon vs ebay

Hi, i have recently had sort of extremely strange experience with amazon, so would like to share it with you. I was registered as a seller, which actually costed me 25 every month, plus 7-11% fee from sales, which is actually sky high according to me. But lets get back to problem. I was selling perfumes and stuff with no problems, until i have sold one laptop recently. Now what has happened. Woman who bought laptop was using it good 2 months with no problems whats or ever, until with the amazon deathline for warranty period which is around 90 days, she decided that on used laptop around 2 years old, battery didnt last long enough. So woman decided to claim for refund. To my big suprise she was refunded in NOW LISTEN 2 days, unless amazon even had any word from me if i have laptop at least back. So money gone, laptop as well. I have contacted amazon and they told me that its their policy to make their buyers satisfied at all times. Then i have contacted woman, whether she is going to send laptop back to me, but she said, she has the money and cant be bothered anymore. After that i got back to amazon and what they wrote me i couldnt believe. They said that i should arrange local pick up from buyer at my cost. I live in N.Ireland, woman in Bristol so that would cost me another 60 or more just to fly there and back. I have contacted for the last time Amazon and they said i have to understand that they cant do anything more. Sounds strange to me , so if anyone is thinking to sell stuff on Amazon, think twice before you do as their policy is more than unfair to sellers. If you found this at least little helpful please give me your vote.Thanks and good luck on ebay.